Refund & Cancellation Policy

1. Summary

This policy explains when a payment on the Platform can be cancelled or refunded. Approved refunds are credited to your Platform wallet, from where they can be reused. This is a sample policy for template purposes.

2. Consultations (chat, call, video)

• If a session never connects, you are not charged and no refund is needed.
• If a session ends early because of a technical failure on our side, contact support within 48 hours with the session ID. If verified, the affected minutes are refunded to your wallet.
• Dissatisfaction with the guidance given is not, by itself, grounds for a refund, as consultations are delivered in real time.

3. Scheduled video bookings

You can cancel a pending or confirmed booking before it becomes joinable for a full refund to your wallet.

No-shows by the astrologer are fully refunded. No-shows by you are not refunded once the join window has passed.

4. Puja bookings

• You can request cancellation any time before the pandit begins the ritual; the amount is refunded to your wallet.
• If a pandit is unable to perform a booked puja, the full amount is refunded automatically.
• Once a puja has been performed, it cannot be refunded.

5. Store orders

• You can cancel an order any time before it is marked shipped for a full refund.
• For damaged, defective or wrong items, contact support within 7 days of delivery with photos. Approved cases are refunded or replaced.
• Energised or personalised items that are not damaged or defective are not eligible for return for hygiene and authenticity reasons.

6. Wallet recharges

Wallet recharges are generally non-refundable to the original payment method. Unused balance remains available for use on the Platform.

In case of a duplicate or failed transaction where the amount was debited but not credited, contact support with the payment reference for a review.

7. How to request a refund

Use the Contact page and include your registered phone number and the relevant session, booking or order number. We aim to respond within 2 working days.

8. Processing time

Wallet credits for approved refunds are usually applied within 24–72 hours of approval.